Why isn't my custom domain working?

In order to find out that your custom domain has been shown correctly, you need to follow these steps:

  1. Navigate to https://toolbox.googleapps.com/apps/dig/
  2. Enter your Custom Domain URL.


  3. Press Enter. Once the page is loaded. Look for the IP address as shown below in Answer:


  4. The Address should be pointed towards rplg.co or an IP address 35.238.70.19

If you have set up a new domain make sure to wait 2-20 hours to fully propagate Domain Name System (DNS).

If you are setting a CNAME record on an older domain, keep an eye out for the  Time to Live (TTL) setting; by default, the TTL setting is set to 14400 seconds which is 4 hours. It means that your subdomain and CNAME may take that long to propagate. You can shorten this by modifying the TTL number for your CNAME record.

  


If you have any questions related to Replug, you can email us directly at support@replug.io or use the live chat on this page (also available on the dashboard at any time).